TBI Bank, the largest digitalized bank in Bulgaria, needed to streamline their financial processes to enhance operational efficiency and improve customer experience. Elfshock implemented Robotic Process Automation (RPA) and advanced automation technologies to overhaul TBI Bank’s processes.

As a result, TBI Bank experienced increased efficiency by automating repetitive tasks, reducing processing time by 40%. The accuracy of financial data improved significantly, minimizing human errors. Enhanced customer service allowed employees to focus on higher-value tasks, resulting in a 30% improvement in customer service metrics. The scalable solutions developed by Elfshock ensure that TBI Bank’s operations can grow with future needs.

TBI Bank now enjoys streamlined operations and a significant competitive advantage in the digital banking sector, thanks to the expertise of Elfshock.